We'd Love
To Hear From You

When contacting us about your order, please include the following:

• Your order number (e.g. #EN-1234 — found in your confirmation email)
• Full name of the recipient on the order
• Delivery address used at checkout
• Brief description of the issue (delayed, damaged, wrong item, etc.)

To help us give you the best advice, please tell us:

• Product name you're asking about
• Your skin type or concern (dry, oily, sensitive, etc.)
• Any known allergies or sensitivities
• Your question or concern in as much detail as possible

We accept returns within 14 days of delivery. Please provide:

• Your order number and purchase date
• Item(s) you wish to return and the reason
• Photos of the product if it arrived damaged or faulty
• Your preferred resolution: refund or exchange

We'd love to explore working together. Please reach out directly at:

In your email, please include your company name, website and a brief overview of the collaboration you have in mind. We aim to respond within 3 business days.